We have collected some of the most frequent questions our guests have had regarding their stay at Alpenflora. Should you not find the answers to your questions amongst the FAQ, we are more than happy to provide you with personalized information!
The Wellness Hotel Alpenflora**** is located at the entrance to Castelrotto, near the Alpe di Siusi/ Seiser Alm in South Tyrol.
Your room will be ready from 3 pm.
There is always space for your car in our hotel car park and the spot is included in the price. We also provide the possibility to charge your electric car with us at a favorable price.
Let us know your arrival time, and we will organise the transfer for you. The taxi will pick you up at the train station in Bolzano or Bressanone (Additional cost). Of course, you can also take a bus to reach us in Castelrotto! Line 170 runs regularly and directly from Bolzano and Bressanone to Castelrotto.
Check-out is scheduled until 11 am.
You are welcome to enjoy the Alpenflora a little longer on your day of departure. You might want to get access to our wellness world for the rest of the day (including an afternoon buffet) for an additional price of € 20 per adult and € 10 per child up to 14 years of age. Alternatively, you may ask for late check-out with room use (subject to availability, without afternoon snacks): € 50 per room.
All prices are per person and day, including VAT. They include the overnight stay, ¾ pampering board, and over 50 inclusive services. The price does not include the visitor's tax of € 3.50 per day and person (for people 14 years and older). The visitor's tax must be paid on site.
Notification in accordance with Part III, Title III, Section I, of the Consumer Protection Code (GvD 206/2005): The booking represents a legally binding accommodation contract, whereby you commit to take over the booked rooms for the agreed period as well as to the corresponding payment. On our side, we legally commit to keep the booked rooms available for you. In case of non-compliance, the contracting parties are obliged to compensate for the damage incurred in accordance with Art. 1218 of the Italian Civil Code. Unless otherwise agreed in writing, the following cancellation conditions apply in accordance with Art. 1382 of the Italian Civil Code:
In case of a cancellation on the day of arrival, non-acceptance without cancellation, late arrival, or early departure, 95 % of the agreed total price must be paid.
THE CANCELLATION MUST BE MADE IN WRITING AND CONFIRMED BY US.
In case of cancellation, you may miss out on a fantastic holiday at the Wellness Hotel Alpenflora****, but you are protected against any costs incurred. With this certainty, you can book your room with peace of mind.
Cash (up to € 4,999.99)
EC card
All major credit cards (VISA, Mastercard, POS, Maestro, Postepay, R-Card)
Bank transfer to our account:
Hotel Alpenflora
Raiffeisenkasse Kastelruth
IBAN: IT 36 U 08056 23100 00030 0000183
SWIFT-BIC: RZSBIT 21011
Of course, you can! We offer vouchers for our Day Spa, the “La Fontana” beauty center, and value vouchers to make a loved one happy.
Small and medium-sized dogs and cats are welcome at the Alpenflora. On prior notification, you are welcome to dine with your pet in the “Stube”. Pets are not allowed in the other dining rooms and the wellness world.
Price per day:
Dog: € 20
Cat: € 10
The additional prices for children in an extra bed:
With the South Tyrol Guest Pass, you can travel for free on all public transport in South Tyrol. Every guest arriving at the Wellness Hotel Alpenflora**** receives the Südtirol Guest Pass. It is valid for the entire duration of your stay.
Our cuisine alternates traditional South Tyrolean dishes with Mediterranean and international specialties. All our meals are prepared with fresh quality products, preferably from the region. You may choose our 5-course menus à la carte in the evening, including suitable wines.
The Alpenflora kitchen team will be happy to cater to your dietary requirements. To ensure the best possible service, please let us know at the time of booking.
Then you don't have to miss out on the Alpenflora flavor! Please let us know about any allergies or intolerances at the time of booking.
At 1000 meters above sea level, the fresh mountain air takes care of the cooling.
Social sustainability:
Ecological sustainability:
Thanks to partnerships in the Sciliar area and on the Alpe di Siusi/ Seiser Alm, Alpenflora’s guests can count on a range of discounts:
To enjoy a worry-free time on the Alpe di Siusi/ Seiser Alm, you can purchase various discount cards at the Alpenflora reception. With the South Tyrol Guest Pass discounts can be obtained.
Summer: Combi Card, Seiser Alm Card Gold (Find out more)
Winter: Combi Card, Nordic Pass (Find out more), Skipass
